“Despite what was clearly a complex case, involving mis-selling of FSAVC nearly 30 years ago, and an initial rejection of the claim by the company concerned, X-Claims refused to give up and ended up having to go via the ombudsman in order to resolve the matter. Although the whole process took over 2 years, none of the delays were with X-Claims, but all with the investment company and ombudsman. All emails were responded to promptly and all explanations and requests for information clear. So the expenditure of time on my part, in order to reach the required conclusion, was very modest. Furthermore, when it was clear that the compensation, in terms of the amount finally agreed to top up my AVC pot, would have landed me with a huge tax bill because of incurring annual allowance taxes, they negotiated a reasonable cash payout within a matter of days.”