“X-Claims were not pushy but professional, polite and considerate.  I didn’t feel I was being hassled or whatever the financial equivalent of ambulance chasing is, but taken calmly and thoughtfully through the process.

Moreover, X-claims were helpful in minimising the admin required to engage with the bank. The outcome of the claim was successful.  I have recommended the bank I am with to many other people but felt it was/is important to call out miss-selling even if a long time ago so the industry’s standards improve.

I would never have attempted or succeeded in a claim without the support of X-claims, so very grateful to them.”