What Our Clients Say

We are only as good as our clients tell us and here are some sample testimonials we have received from our clients, that say they would highly recommend us, and rate our service as excellent.

X-Claims Client Testimonials

“Highly professional and efficient service.I would recommend X-claims without hesitation” – Dr A – Nov 17

“With a personal record of financial naivete and poor pension management, I was skeptical when first approaching X-Claims. I was however convinced by their excellent, professional approach and understood that if I supplied the data on mis-selling of FSAVC, they would do the hard work of researching the validity of the claim. X-Claims completed an onerous task. Without their expertise I would have received neither compensation, nor justice. I am indeed grateful.” – Dr D – Nov 17

“Although the process took a long time, Sophie at X-claims was excellent and refused to give up with the claim when the FSCS were saying there was not enough information. When I finally heard how much compensation had been paid out to me I was blown away. I would have never had achieved this on my own, I would have given up. Thank you so much to X-claims for bringing the mis-sold AVC to my attention.” – Dr B – Nov 17

“Prior to speaking with X-Claims I was unaware that it might have been possible that I was mis-sold the financial product and therefore liable for a payment of funds from the company concerned.
Throughout the claim and the whole process I have been kept well-informed and have been impressed with the level of knowledge and professionalism of Lorraine and the team.” – Dr M – Nov 17

“The whole process has been stress-free from my point of view. Sophie at X-Claims has kept me informed of the progress of the claim throughout the whole process. I gained the distinct impression that X-Claims are a very thorough and efficient organisation.” – Dr O – Doctor – Oct 17

“Excellent service. Good result. Very pleased.” – Dr B – October 2017

“I am entirely satisfied. The service was easy to access, very professional and ultimately successful. I think it was excellent” – Dr C – Sept 17

“Thank you again for your time taken persuading to pursue this venture! It has certainly paid off with a bonus sum that is most welcome at this stage. I’ll certainly be passing on a recommendation to any colleagues I come across in the same position.” – Dr S – Sept 17

“Thank you Lorraine and your team for your very effective and most professional service.” – Dr H – Sept 17

“I would strongly encourage you to look into the possibility of compensation. I was very naive when I was mis-sold FSAVCs as a junior doctor. I have been very fortunate to receive the maximum payout which was a totally unexpected, and very welcome outcome. X-Claims were superb in guiding me through the process. It took a fair while and multiple communications but in the end was very well worth it! Thank you Sophie and Lorraine.” – Dr H – Sept 17

“Responsive and supportive from initial enquiry to final outcome. Professional in approach and focused on success, even over considerable time frames.” – Mr F – Aug 17

“So glad they  helped me win my claim” – Dr M – Aug 17

“X-Claims provided a wonderful service. Their detailed understanding of the claims process, combined with their patience and tenacity, gave me complete confidence in the way they presented and fought my case. To a successful conclusion I should add! My gratitude!” – Mr I – Teacher – Aug 17

“X-Claims provided an expert, consistent and professional service, during a complex claims process, ultimately resulting in a very satisfactory outcome. I would recommend them unreservedly.” Dr S – Aug 17

“On a personal note, I must state, vis-a-vis your service, that I was particularly impressed by the way X-Claims handled my case. I found you to be extremely professional, inordinately supportive and exceedingly efficient throughout this process. The staff have excellent interpersonal and communication skills. I believe that these qualities are critical to their success here given that they are    advising and securing fiscal justice for us members of the public with little or no experience in this field. It was a pleasure to work with this company.” – Dr P – August 2017

“I have been very pleased with the service and professionalism X-claims have provided with regard to my FSAVC claim – from start to finish. X-Claims are highly knowledgeable and experienced in this field and fight on your behalf to achieve a fair outcome with maximum compensation – I would not have achieved this without their input.” – Mr G (Surgeon) – August 2017

“Sophie and the team at X-Claims were outstanding. From the outset they were very professional and completely honest about the process involved. Hardly any of my time was involved – I couldn’t remember any of the details of my original policy but that didn’t matter- I just had to give them as much information as I could remember and they did the rest. They were patient and completely focussed on getting a successful outcome- which they did!! I would never have done this without them – I had neither the time nor the knowledge -they took all the stress out of the claim and 6 months later I received a 5 figure sum in compensation!! With a 20% no win no fee they offer great value – at most I probably spent an hour of my time on the claim … they did the rest. If anyone has a FSAVC even if you’re not sure about whether it was mis-sold I couldn’t recommend speaking to X- claims more strongly” – Dr AK – June 2017

“Efficient service and very helpful staff to guide me through the process. Delays (took a year) were not with X-Claims but with Wesleyan. Many thanks for a successful outcome!” – Professor B – Doctor – June 2017

“An excellent service. To be honest I didn’t think I had a claim, I have had a financial adviser for many years who didn’t spot the potential claim. I saw the e-mail from X-Claims and thought I’d get in touch to ‘just enquire’. I was reassured by Lorraine and Sophie’s professionalism throughout. Yes I had to supply what evidence I had available (but this is straight forward / not tricky). I would encourage any of my medical colleagues who have FSAVCs to get in touch with X-claims- it’s a first class service.” – NP – Doctor – June 2017

“I have found the help and professional advice I received from X-Claims to be excellent. I was advised of the procedures to be followed and was given sound objective financial advice. I am completely satisfied with the monetary reward that resulted from the claim and would like to thank Lorraine and X-Claims for their sound advice at a time, when I could not have undertaken this task by myself.”

“We can not praise X-Claims enough, without them we would not have got our money back.”

“Efficient service and very helpful staff to guide me through the process. Delays (took a year) were not with X-Claims but with the provider. Many thanks for a successful outcome!”

“X-Claims operate a very professional and personalised service, and handled my claim for a FSAVC compensation extremely efficiently. Lorraine Williams kept me fully informed on the progress of my claim, and the settlement gained through X-claims was fantastic! I whole-heartedly recommend anyone to let X-Claims represent them in their claim.”

“When investigating and challenging my whole of life policies,  X-Claims were both “very knowledgeable and effective”.

“X-Claims provided an excellent service. The team were very reassuring when explaining sometimes complex issues, always ready and available to help with the inevitable paperwork. Overall, the process felt relatively easy and of course I was delighted with the outcome.”

“Very efficient and persistent. I got a result when I didn’t expect one. X-Claims are very pleasant.”

“X-Claims provided an excellent service. The team were very reassuring when explaining sometimes complex issues, always ready and available to help with the inevitable paperwork. Overall, the process felt relatively easy and of course I was delighted with the outcome.”

“It is mainly the friendly and assuring voice of staff at X-Claims. Sometimes you forget you are dealing with a company. It is as if X-Claims is a good friend helping you!”

“First class! Really impressed!”

“The service was without doubt of the utmost excellence. No messing around, got the job done. I had given up on getting anything back but X-Claims got all of my money back. Thanks!”

“X-Claims took the stress away from having to try and battle to get this matter resolved which they did quickly and very efficiently”

“What a relief to find a company that actually delivers on its promises. You exceeded all of our expectations in the final claim amount and did the job with great sincerity, friendliness and professionalism. Well done!”

“You have been totally professional in manner and have been understanding and supporting whilst I dithered! I will recommend all my associates!”

“Professional, patient, persevering, very friendly and in the end very effective”

“I have found X-Claims to be charming and efficient on every level. I give account numbers to them and money hits my account.”

“X-Claims kept going with my claim when I would have given up on my own”

“We are so grateful for all you have done for us, we could have never done it on our own as we did not have the knowledge or the experience. Thank you so much for everything. The result you got for us has made such a huge difference in our lives. We will always be in your debt.”

“The offer covered all facets of the process in a simple manner, even pushing for a further review following the initial refusal through to a successful outcome”

“I am most grateful to X-Claims for all your help. I feel like a child completely at sea in a world of finance, and only wish I had found you earlier in life.”

“I was most surprised when X-Claims contacted me and I found out I had a valid case for a claim for my FSAVC that was mis-sold nearly 25 years ago. The initial information I had to give was very straightforward and within a few weeks my pension provider had already admitted liability. The amount of compensation I was eventually awarded was several fold more than I expected so very worthwhile exploring for others who may be paying similar policies.”

“Excellent, efficient service, very glad I made contact with X-Claims.”

“I contacted X-Claims because I had a dispute with a Pension Provider on my FSAVCs. Whilst the initial consultation with X-Claims happened over the phone they informed me that I had another claim against a different Pension Provider as they had mis-advised me to transfer my money out of an existing FSAVC scheme into a Private Pension. X-Claims pursued this long and complex case on a No-Win No-Fee basis so I had nothing to lose. Imagine my delight, considering I had no idea I had grounds for a claim when they paid me a substantial amount of money”

Very efficient, explained everything nicely, gained me a nice bonus I was not expecting!”

“I was absolutely delighted with the service I received from X-Claims. Thanks to their expertise, I was awarded a substantial amount of compensation – far more than I anticipated. I would recommend them to other Consultant Medical colleagues unreservedly.”

“X-Claims handled my case with real efficiency and professionalism. I was regularly updated on proceedings, but not subjected to lengthy conversations, unnecessary emails or endless form filling. The company secured a great outcome for me that I could not have achieved on my own.”

“I was recommended to X-Claims by my Financial and Pensions Advisor. I found dealing with Lorraine very easy and straight-forward. The whole process was handled with minimum stress and Lorraine’s expertise resulted in a very substantial settlement. She is professional, and instills confidence and I would whole-heartedly recommend her to anyone seeking recompense for being mis-sold a pension.”

“Excellent throughout. Explained the issues, discussed how to proceed and supported me all along. Very helpful during the negotiations in suggesting alternative ways to move forward and even introduced me to an excellent financial adviser for future planning!”

“Professional, friendly and efficient. What more is there to ask for? X-Claims produced a very good result in my case! Thank you so much.”