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We continue to strive to raise the bar for Claims Management Companies and are always prepared to go the extra mile to ensure justice is awarded in a fair and accurate manner.
Here is a selection of case studies highlighting the claims for compensation we have handled.
Successful Claims – Tenet – FOS – Cash Offers of £59,742 & £68,567
Our client along with his partner had been sold FSAVC pensions and then switched to another company costing them more money in fees. Tenet refused to accept any liability and were intransigent in their attitude, resulting in an appeal to the FOS which XCL fought and won on their behalf. The clients received their cash compensation on New Years Eve and quite rightly felt they could celebrate.
Client: Dr R & Dr B
Successful FSAVC Claim – Doctor – Sesame – Cash Offer of £26,028
Our client was introduced to us by her Financial Adviser and had no substantial records, and very little time to engage in the claims process against Sesame, who require a great deal of detail before they investigate a claim. XCL’s working hours are 8am to 8pm weekdays and Saturday mornings by appointment. This enabled us to accommodate her long working hours, and obtain all the information needed for a successful claim outcome. When she was awarded a substantial cash settlement she described the outcome as being “Wow!”
Client: Dr P
Successful SJP Charges Claim – Cash Offer of £8,646
Our clients had been overcharged by SJP on their portfolios and we achieved a full refund of these charges. In addition, SJP charged two early withdrawal penalties, when they later encashed their investments. XCL successfully argued against these penalties and obtained a full refund for them. The clients were very pleased with this outcome.
Client: Mr & Mrs H
Successful FSAVC Claim – Vulnerable Client – SLFOC – FOS – Cash Offer of £101,323
A client seeking compensation for a mis-sold FSAVC against Sun Life Financial of Canada (SLFOC) had previously received an offer during a particularly vulnerable time, which left him unable to respond. We took over the case on the client’s behalf, advocating for him even as the case was potentially going to be rejected by SLFOC; they were arguing that the client was now “out of time” and questioned evidence as to his vulnerability status. Our team includes a professionally qualified psychotherapist who was able to substantiate the client’s vulnerability. The case was upheld, and this level of expertise ultimately secured the compensation the client duly merited, his response was that he was “gob-smacked”.
Client: Mr T
Successful FSAVC Claim FSCS – The Investment Practice – Doctor – Cash Offer of £42,595
A Doctor who was misadvised on his FSAVC pension in 1995 by The Investment Practice, a now-defunct IFA that ceased trading in 2008, was unaware he had been mis-sold until he received an email from X-Claims. He had no idea he could seek compensation for the historical mis-selling. We guided him through the complex FSCS claims process, and he was delighted with the settlement he received from us.
Client: Dr F
Successful Fraud Claim – HSBC – Cash Offer of £147,681
Our Doctor client was contacted during the COVID lockdown by a broker claiming to handle finances for high-profile clients, including Gordon Ramsay, and offering an exclusive investment opportunity. Unfortunately, this broker turned out to be part of a fraudulent company, as noted by the FCA [Delta Market Warning]. Within a very short time, the client’s retirement savings were wiped out. Unaware that he could reclaim his funds through his bank, we helped him fight for justice and recover a substantial portion of his lost savings. The client was extremely pleased with the outcome.
Client: Dr MC
Successful SJP Pension Claim – Cash Offer of £4,343
Mr W discovered X-Claims through an online search on Google. In his pursuit to address a case of mis-selling with St. James's Place (SJP), he sought out a cost-effective and reliable solution, eventually landing on X-Claims. After an initial conversation, where the competitive fee structure and efficient handling of cases were highlighted, Mr W decided to engage the services of X-Claims due to time constraints and the need for professional expertise.
Mr W's concerns were centered around the following issues related to the handling of his pension scheme with SJP:
1. Lack of Transparency: The ongoing charges associated with his pension plan were not adequately disclosed or explained during the initial interaction.
2. Long-term Implications: Mr W did not fully comprehend the long-term impact of these charges on the overall value of his investment.
3. Non-Receipt of Promised Reports: The regular Comprehensive Financial Reviews (CFRs) promised during the sales process were not provided as agreed upon.
Mr W's journey with SJP began in February 2018 when he consulted one of their advisors for retirement planning. Based on the advice received, he opted to invest in a retirement account with them. The understanding was that he would have annual reviews with an SJP advisor, a service for which he was charged annually. However, as time passed, SJP failed to uphold their commitment of conducting these annual reviews, leading to unnecessary charges levied on Mr W in the form of ongoing advice charges (OAC) and additional early withdrawal charges (EWCs) amounting to £2,912.42.
Through the dedicated efforts of X-Claims we succeeded in securing a favorable outcome for their client. As a result, Mr W was awarded a total sum of £4,343, compensating for the undue financial burden placed on him due to the lack of transparency and failed commitments by SJP.
Client: Mr W
Successful FSAVC Claim – Doctor – Countrywide Assured – Cash Offer of £68,402
We obtained a cash offer of £68,402 compensation from Countrywide Assured for our client for a mis-sold FSAVC.
As a Doctor, working in the NHS, the offer was to enhance an existing pension. X-Claims put forward a substantive argument for a cash offer based on our ground-breaking cases and 14 years of expertise in this arena. This created a precedent and the client was offered a revised cash offer.
Client: Dr Z.
Successful Whole of Life Claim – Doctor – Received £29,920 Compensation
Our client a Doctor, was sold a Whole of Life policy covering life insurance and critical illness by Wesleyan.
We deemed this advice unsuitable at the time of the client’s purchase. The NHS pension scheme already offered benefits that meant that the client was paying unnecessary premiums for a benefit that was unsuitable.
We obtained compensation of £29,920.for the mis-selling of the policy.
It is well worth looking at your historic policies.
Client: Dr RS.
Successful FSAVC Claim – Doctor – ReAssure – £135,389 Compensation & No Tax Deduction
Our client was a Doctor in the NHS but had moved to a non-income-tax-paying country.
X-Claims obtained an offer of compensation from ReAssure regarding a mis-sold FSAVC by Gan Life of £135,389. A substantial deduction of 40% tax was made from the cash.
X-Claims contested the tax deduction after sourcing tax advice and the client was refunded this amount in full.
Client: Dr U.
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