Frequently Asked Questons (FAQ’s)

Here you will find some of the answers to the most common questions we get asked. 

You could be due thousands of pounds in compensation if you’ve lost money after receiving inadequate advice on investments such as ISAs, Unit Trusts, Investment Bonds or your Pension, so if you are unsure just get in touch today.


How do I know if I have a valid claim?

Each product is different and our team of specialists can assist you with a quick telephone call to help ascertain if you have the basis of a claim. Simply fill in our contact form and we can arrange an appointment date,  and time to suit you.

I do not have my pension or policy number, can I still claim?

We are able to source your pension and policy details and paperwork by writing to your provider,  using a letter of authority,  so please do not be concerned if you are not able to remember all your details.

How long will my claim take?

Depending on the complexity of your case, claims can take anywhere from 6 months to up to 12+ months, and sometimes longer if we have to appeal to the Financial Ombudsman.

Is there a lot of paperwork involved, as I do not have much time?

X-Claims takes the hassle,  complexity and stress away from our clients who are very limited on time to be able to deal with their own claims, which can be very complex and time consuming. We deal with your claim on your behalf and guide you through the entire claims process, whilst sending you regular updates. 

What are Added Years?

An added years contract is a service based benefit available only in the 1995 Section of the Pension Scheme. It allows Members who could not achieve the maximum Scheme Membership,  at their normal pension age,  to purchase additional Membership. This additional Membership provides you with additional index-linked pension and a tax-free lump sum.

What is LTA?

The lifetime allowance is set by the government and limits the total amount you can build up in pension benefits over your lifetime,  whilst still enjoying the full tax benefits. If you go over the Allowance you will generally pay a tax charge on the excess when you take a lump sum or income from your pension pot, transfer overseas or reach age 75 with unused pension benefits.

Why use X-Claims when I can claim myself?

We like to be transparent with our clients and you are,  of course,  welcome to make a claim yourself for compensation on your mis-sold financial products by writing to the product provider or using the Financial Ombudsman Service or FSCS. However, in most cases you can only complain once,  and it can therefore be invaluable to use a specialist with our wealth of knowledge and dedicated claims handlers to assist you with your claim to achieve the maximum outcome.

financial service claims expert lorraine-williams-ceo-x-claims

Lorraine Williams, Partner

Established in 2006, our claims specialists are very experienced and highly trained to assist clients with their claims quickly and effectively with as little hassle as possible. We have first-hand knowledge of products and Regulations that relate to various financial services products and bring a high level of expertise to enable the success of your claim.

The founding Partners have been within financial services since 1972, and therefore have experienced every aspect of the industry in relation to historical financial advice. Experts within compliance regulation and dealing with Regulatory Agencies such as the Financial Services Compensation Scheme and the Financial Ombudsman Service. They are also the experts within the company who deal with the more complex claims, enabling increased success. Lorraine Williams was a former member of the prestigious Compliance Institute and now is a member of the Chartered Institute for Securities and Investment.

Call us on 0800 1303663 or Contact us today to see how we can help you