“Mine has been a long-winded and complex claim, dating back many years. I had little paperwork for it and even less enthusiasm to pursue it as it was so complicated. However, X-Claims made the whole process a lot simpler – even though it still took ages. This was because of the time taken by various external agencies . It helped a lot that I dealt with one individual throughout the process, who was very professional and intimately familiar with the case. Replies were always helpful and very prompt. The continuity provided by this was excellent and the eventual outcome very positive.”