Our clients were both Consultant Doctors working in the NHS. Wesleyan upheld the complaints made and their loss calculation initially offered £850 in compensation for just one of the mis-sold FSAVC policies, recommended several years earlier.

We were not satisfied that the independent actuaries, appointed by Wesleyan, had made the calculations exactly in line with the FSAVC Mis-Selling Review Guidance and challenged the basis of these calculations.

Wesleyan refused to change their compensation offer and the case was sent to the Financial Ombudsman Service (FOS), with input from another firm of consulting actuaries which we sourced and commissioned.

The FOS upheld the claim and the offer with a new calculation using X-Claims input was increased to £41,847.

Client: Doctors McI (husband and wife)