Sesame Pension Complaints

X-Claims’ Intervention Increases an Offer by 2,278% Because X-Claims Double Check Loss Calculations

Sesame is a network for independent financial advisers and X-Claims has a long-term track record of dealing with this financial entity to fight for justice for previous historical mis-selling.

Most complaints appear to relate to historic issues about advice given several years ago. For many customers, it is a daunting task to make a complaint about advice given many years ago,  and for this reason, X-Claims may be able to help. X-Claims can use their considerable expertise to advise you as to whether there is a genuine reason to complain.

Case Study: A Doctor who has worked for the NHS for many years made a complaint about a Free Standing Additional Contribution (FSAVC) pension when he should have been advised to purchase added years. Sesame accepted that the advice was incorrect but capped the period of loss to circa one year, making an offer of £2,572Sesame maintained that the cap was in line with FCA guidance for loss calculations.

X-Claims provided written evidence from NHS pensions to prove that this capping was incorrect;  however, Sesame still did not accept this evidence and forced the case to the Financial Ombudsman Service, for independent appeal.

X-Claims liaised with the FOS on the client’s behalf and obtained a judgment in favour of the client. The amended loss calculation resulted in an offer of £58,594 which was 2,278% higher than the original offer.

Get Help With Your Complaint Today & Contact X-Claims


X-Claims has a proven track record in successfully winning maximum compensation for their clients and work on a no win no-fee basis with no up-front fees. You can only make a claim once, so using a professionally qualified regulated firm can be invaluable. If you are unhappy in any way and are dissatisfied with your financial product then please get in touch with us. 

You do not need to use a claims management company to make a claim

You can do this yourself for free, and if your claim is unsuccessful you can pursue it yourself with the Financial Ombudsman Service.
If your product provider or your financial advisor is no longer in business, you may be able to use the Financial Services Compensation Scheme (subject to their Rules).

X-Claims Limited is authorised and regulated by the Financial Conduct Authority – FRN: 829746

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