A client seeking compensation for a mis-sold FSAVC against Sun Life Financial of Canada (SLFOC) had previously received an offer during a particularly vulnerable time, which left him unable to respond. We took over the case on the client’s behalf, advocating for him even as the case was potentially going to be rejected by SLFOC; they were arguing that the client was now “out of time” and questioned evidence as to his vulnerability status. Our team includes a professionally qualified psychotherapist who was able to substantiate the client’s vulnerability. The case was upheld, and this level of expertise ultimately secured the compensation the client duly merited, his response was that he was “gob-smacked”.
Client: Mr T