“It is very reassuring that such an excellent, personal, professional and courteous service still exists. Lorraine and her team were always readily available and Lorraine provided clear guidance every step of the way and provided regular updates, so there was never any doubt about how claiming for a mis-sold pension was proceeding. Once all the paperwork was submitted to Lorraine and her team, it was helpful to be able to take a back seat and leave the hard work to the team. Well worth it as would no” otherwise have had time to pursue the claim.”