What Our Clients Say
We are only as good as our clients tell us and here are some sample testimonials we have received from our clients, 100% that say they would highly recommend us, and rate our service as excellent.
“I found Lorraine at X-Claims friendly and efficient. She guided me through the claims process to a successful claim.”
“Lorraine has provided me with excellent advice and achieved a good outcome, despite many challenges. I would highly recommend X-Claims.”
“The service we have received from X-Claims has been excellent from start to finish. Lorraine was friendly, efficient yet totally professional throughout and guided us through the whole process with never ending patience. We both tend to bury our heads in the sand with regards to paperwork, but with Lorraine’s gentle reminding and efficiency, we eventually got the result we had all hoped for. Lorraine was always at the end of the phone or email and if a message was left, would quickly get back to us. Thank you so much for everything you have done, we would never have received this result on our own.”
“X-Claims made the whole process easy and I was regularly kept up to date with progress. I am very impressed and happy with the outcome.”
“Excellent service, after an initial conversation and helping me comple the forms. Everything was taken care of.“
“Excellent service, which required very little input from me. Everything was done very fast and smoothly, with surprising results“
“With the assistance of X-Claims I have just completed a successful claim for the mis-selling of FSAVCs to me in 1994 when I was a Senior House Officer. I was recommended to Lorraine at X-Claims by my financial advisor. I had considered seeking compensation in the past but had lost the original paperwork which I thought I required. Lorraine reassured me that it wasn’t necessary and she took over the whole process in a very efficient and professional manner. I would highly recommend contacting X-Claims for anyone who had a similar experience to me when finance companies were targeting junior doctors in the 1990’s. I have received far more compensation than I expected and the process was very straightforward. Thank you to Lorraine and the team.“
“Another doctor told me about your service. Without X-Claims I would not have challenged the financial advice I had received, nor the products I had been sold. They guided me through the process, kept me updated, took the hassle out of it, and as a result I have been awarded a significant sum of compensation. Thank you.“
“Efficient and professional service throughout, and we were very happy with the claim outcomes X-Claims helped us secure.”
“Lorraine Williams and her team provide an exceptional professional, communicative and highly expert service. X-Claims achieved a great financial outcome for my claim against a mis-sold private pension, which I took out many years ago in parallel with my NHS pension. The team did all of the work with minimal input from myself. I recommend them without reservation.”
“I was a bit dubious at first and ignored the first “cold” email as I thought it sounded too good to be true. I was wrong! Lorraine and her team are efficient, knowledgeable and supportive. They do all the work and you just have to supply them with some basic facts / paperwork. The return you get is worth the little effort on your part and I can highly recommend them.”
“X-Claims helped me to successfully claim money back from the firm that provided me with poor financial advice in the past. I relied on their expert advice and guidance.”
“Excellent, professional service, which kept me informed constantly as the claim progressed. I had faith in what they did.”
“I had no idea that I had been mis-sold a pension. A colleague put me in touch with X-Claims. I just had to send some financial information and they did the rest. Definitely worthwhile, after fees and tax I’ll still be £50k better off.”
“Even though I thought success was unlikely, X-Claims were tenacious in pursuing a claim on my behalf, with the FSCS, for poor advice on pensions investments given to me early on in my career. The outcome has been amazing with £23k (less costs) of extra money available to me to put into supporting my pension which was poorer for being part-time as a mother during my early career”
“Excellent efficient service. They delivered on their promise and optimistic outlook.”
“The process of making a claim for a mis-sold financial product was straight forward and painless by X-Claim’s experts. I was surprised and delighted with the outcome.”
“Superbly professional, quick to respond, and delivered a super-hot pay out. So I would like to take this opportunity to thank you for your professionalism, your quick response, and all in all your excellent service.”
“X-Claims are very efficient in successfully pursuing justified claims in respect of mis-selling of Whole of Life policies. They clearly have a very business-like relationship with the insurance companies, which is demonstrated by the successful and satisfactory conclusion. I have every confidence in their excellent advice.“
“Thank you X-Claims. An excellent service which provided me with a hassle free claim relating to a mis-sold FSAVC. I have no hesitation in recommending X-Claims to other members of the medical profession who were sold this type of policy in or around the 1990’s.”
X-Claims are simply excellent. From the first time I spoke to Lorraine Williams, I felt that she had a very thorough knowledge and understanding of the work around claims and she clearly identified what was the issue and what I was eligible to claim. Timescales were accurate and the process was made easy for me. She handled everything and responded in a timely manner to any emails or calls. I was pleased that my claim was successful although there were no guarantees. I have no hesitation in highly recommending X-Claims.
“X-Claims handled my case to seek compensation from Abbey Life and my adviser, Lorraine was very professional and helpful in guiding us through the process. Her communication skills were excellent and when Teacher’s Pensions were stubborn and slow in releasing my career salary details Lorraine set out the exact wording of the letter I had to submit to TP to make them respond……… and they did. This triggered action and I am now indebted to X- claims for their assistance in gaining significant compensation. I have no hesitation in recommending them to those seeking redress for mis-sold pension schemes. Thank you.”
“I received an excellent professional and responsive service from Lorraine and her supporting Team. I highly recommend their expertise and approach.”
“Excellent professional service. Made things very straightforward. Responsive and kept me in touch with process throughout. Thoroughly recommend.“
“X Claims approached me initially through an email advert and I contacted them. From that point they were very helpful and explained the process but never exerted any pressure. I had no idea that I would be able to claim for bad advice given to me regarding a FSAVC when I was a house officer. They helped me throughout the process and I was very pleasantly surprised to receive a large payment as compensation. I would never have done this without them. Thank you.”
“I’m extremely pleased with the professional approach X-Claims have taken on my behalf. I can honestly say that without their hard work I would not have achieved such a satisfactory outcome to my claim. I strongly recommend that anyone with a potential claim use their expertise.” – Dr S Jan 19
“Excellent service and result from Lorraine and her team. The process took about a year, but the result was very successful and there was minimal effort from myself. A very professional service . I would definitely recommend X claims.” – Dr D-R – Dec 18
“Last year a work colleague told me how, with the help of X-Claims they had received £30,000 compensation following some poor pension advice they received when they were in their early 30s. I had been given similar advice in the past, so I contacted X-claims for help. Having sent off all the appropriate paperwork, I was initially informed that I did not have grounds for a claim, thankfully due to the perseverance and diligence of X-Claims I eventually received a compensation totalling £53,000. I am very grateful to X-Claims for their help and have no hesitation in recommending their services.” – Dr F – Nov 18
“Lorraine thanks for all your support and help with the our claim. With very little effort on our behalf you delivered an amazing result. The service is both professional & friendly and we would happily recommend you to anyone considering a claim for mis-sold financial products.” – Dr D – Oct 2018
“Wow that is amazing. I must say so many times over the last ? 5 years we felt like we couldn’t be bothered to pursue this just out of laziness and couldn’t see the point. Thank you for being persistent and not giving up on us. Your fee is well deserved!” – Dr H – Sept 18
“Very helpful and effective service. Although it might have been possible to do this without X-claims, I have no doubt I would not have had the same outcome without their advice on dealing with it. They made the process very easy. Thanks again” – Dr RP – Sept 18
“Lorraine was efficient and immediate and clear in all communications. She made the process as painless as could be.” – Dr M – Aug 18
“I found the service excellent. Very little effort required of myself. Things go quiet for a few months as the claim is being assessed and then all the final arrangements are sorted efficiently and I ended up with a large payment I would never have expected.” – Dr B – August 2018
“X-Claims were helpful in claiming back our money and they were prompt and efficient in their communication.” – Dr W – June 2018
Lorraine from X Claims did a great job on an FSAVC mis-selling claim for me. It was a long battle and she was very determined and responsive in getting to a successful outcome. Thank you very much. – Dr G – May 2018
“Efficient, honest and proactive. Highly recommended.” – Dr D – Jan 18
“Lorraine is a highly efficient and courteous businesswoman. She inspires confidence.” – Dr H – Jan 18
“With a personal record of financial naivete and poor pension management, I was skeptical when first approaching X-Claims. I was however convinced by their excellent, professional approach and understood that if I supplied the data on mis-selling of my FSAVC, they would do the hard work of researching the validity of the claim. X-Claims completed an onerous task. Without their expertise I would have received neither compensation, nor justice. I am indeed grateful.” – Ms D – Jan 18
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“I was kept informed at all stages of my claim, which turned out to be a very lengthy one. Persistence certainly counts for something and I ended up with a settlement that I am delighted with. I am very grateful to X-Claims and in particular, Lorraine Williams for negotiating on my behalf.” – Dr E – May 2018
“I have received excellent service. Communication was excellent and the outcome was better than I anticipated. The whole process went very smoothly”
“Thank you very much for pursuing this claim on my behalf and for the extraordinary result. I was aghast at the impact that a decision, made on bad advice many years ago, had on my pension. Thanks to the expertise, tenacity and sheer doggedness of you and your team that wrong has now been made good”.
“I have no hesitation In recommending Lorraine and her team at X-Claims. I didnt have high expectations initially but I thought why not give it a go as 80% of something has got to be better than nothing. It took minimal effort on my part and when the final settlement came through I was amazed how much it was. Lorraine and her team were professional and helpful throughout the process. I highly recommend them.”
“Thank you again for applying your significant astute observation, expertise and judgement to helping me obtain a just outcome with this issue of compensation for previous poor financial advice. Although the settlement is of course most welcome, the compensation for me is more than financial.”
“The entire process from assessing my eligibility for a claim to receiving payment was made very easy. The amount that I received exceeded my expectations – I am very grateful to X-claims for highlighting the possibility of mis-selling and allowing me to receive compensation.”
“X-Claims provide an expert and knowledgeable service that supports individual claimants throughout the redress process. It is reassuring to be supported by a team that clearly understands the process and its pitfalls. X-Claims ensures regular communications and solves unexpected problems effortlessly. For those who feel that they wouldn’t be able to proceed due to the complexity of the problem, X-Claims guides you assuredly. I recommend X-Claims without reservation.” – Dr W – Dec 2019
“Excellent, quick professional service. Kept up to date at all times.” – Dr G – Dec 18
“Excellent rapid service. Friendly accessible staff. Many thanks for all your hard work to attain a successful result – Dr F – Nov 2018
“Responded to an email from this company and have been very impressed by their work and the eventual outcome. They worked hard to pursue the claim against a lot of resistance showing patience, resilience and stamina. I got rapid responses to queries – of which there were many. At all times I found the responses helpful and considered. Contact either by phone or email was always friendly and informative. I would strongly recommend using this company for claims management.” – Dr S – Sept 18
“Excellent efficient service” – Dr CL – Sept 18
“The team at X-Claims, led by Lorraine Williams provide an excellent service throughout the whole process of making a claim. The time scale for completion was more than 2 and half years due to the very slow response time of the investment company involved. Throughout this time, Lorraine kept me informed and dealt with every detail, liaising with my own professional advisers as well as the company and kept up pressure despite the long time period. The approach is very professional and yet personal and I would recommend their service without hesitation.” – Mr U – Aug 18
“The staff of X-Claims have been extremely helpful at every step of this process. They responded very quickly to my emails and questions. They clearly explained how they would proceed, and the possible outcomes. I was kept fully updated on progress. The process was straightforward, I only needed to find my policy number and X-Claims did all the rest of the work.” – ML – Dr – Aug 18
“I was sold a freestanding AVC as a house officer in 1996. I never really understood what I had bought nor could understand why I had not got added years. I was approached by X–claims regarding this, and in all honesty had no expectation of any positive outcome.
The team at X–claims worked incredibly hard on my behalf and I received a very significant pay out–more than a year’s salary!
I would urge anyone that bought a freestanding AVC to seek advice as to whether or not you were mis–sold this product, as you probably were! The complexities of making the claim are beyond anyone who does not have in-depth knowledge of the industry and thus I would recommend that you do use a company to make a claim. That being the case, I would strongly recommend that you use X–Claims as I can only describe the service as fantastic.” – Dr G July 2018
“I had taken out some sort of pension policy many years ago and forgot about it. An advisor thought I might have been ill advised (correctly as it turned out). X-claims did all the paperwork; all of the research and dealing with the pension fund people and secured for me over a large sum of money even after tax etc. I can highly recommend them, their persistence (I am a bit vague with forms etc:) and follow up to the end of the claim process. They are absolutely excellent.” – Dr MG – June 2018
“It was a pleasure to work with Lorraine and her team and to achieve a successful outcome was fantastic. Without the help from X-Claims, I would not have had the pension compensation that resulted from their involvement. After some initial hesitation to engage with X-Claims, due to unfamiliarity with the firm, I have found them to be very professional, helpful and re-assuring. I would be very happy to recommend them to anyone who is considering submitting a compensation claim.” – Dr V – May 2018
“Thank you for your hard work. Lorraine was very helpful at the beginning and spent a lot of time explaining the process, costs and rationale for claiming. The team kept me well informed and supported me well when I received email requests for information from the company in question. I would not hesitate in recommending X-Claims to my friends and colleagues.” – Dr B – May 2018
I received an unsolicited email from Lorraine in October 2016, which landed in my work email Spam folder. I happened to come across it by chance. I was initially very skeptical but intrigued. I phoned her up and she struck me as being very genuine, helpful, professional and capable. At no time did she try to hard sell her service. I challenged her about the no win, no fee basis. She told me that she was quite happy for me to go it alone, which convinced me not to! I reckoned that 80% of something was better than 100% of nothing! She gave me the number of a close associate of hers, Ben of Cavendish Medical, who kindly wrote a glowing reference for her.
I put in a claim at the end of October 2016. Lorraine wrote to me in December 2016 to say that Wesleyan had upheld my complaint. After much chasing by Lorraine, I was finally paid a substantial amount of money earlier this month. I would never have known about this money owed to me, never mind received a penny, had it not been for Lorraine informing me in the first place. She guided me through the process and doggedly followed up the claim. I am very happy indeed with the outcome and wholeheartedly recommend Lorraine and her team at X-Claims.” – Dr C – May 18
“I found your service excellent and I would certainly recommend you to other people.
I was contacted by Lorrane Williams, who agreed that it would be worthwhile for me to make a claim and sent me the terms of business and fee agreement. The company made their charges very clear from the outset and gave me very clear instructions about what I would need to do to enable them to pursue my claim. As the claim progressed they gave me useful advice on how to engage with the pension provider.
I ended up securing a cash payment of several thousand pounds.
I was very impressed by X-Claims, and have no hesitation in recommending them to other people who are considering making a FSAVC mis-selling claim.” – April 2018 – Mr H
“Lorraine has been very pleasant and explained everything as she has gone through the investigation. I have been impressed by her tenacity.” Mrs D – Teacher – Jan 18
“All the communications I had with X-claims were timely, helpful and professional. They clearly understood the complexities of obtaining compensation for mis-sold pensions. Their approach made the outcome successful, and their advice was clear, accurate and sound. I would strongly recommend their services.” – Mr C – Doctor – Jan 18
“They did exactly what they said they would do and communicated in a timely manner” – Dr F – June 2018
“The staff were very friendly and never gave up pursuing all the paperwork. They were persistent long after I would have given up.” – Teacher Ms H – Mar 2018
“It was very easy to contact X-Claims and the whole process was straightforward and simple. Lorraine and Sophie were very helpful and efficient” – Dr B – Jan 18
“Good efficient service. Advice given was correct and a good outcome was achieved” – Dr T -Jan 18
“X-Claims found money that I would otherwise have had no idea was due to me. The interactions were always professional and I had to do almost nothing and could leave it all to them. Their commission seems entirely reasonable as well. Difficult to rate my experience more highly” – Dr T – May 2018
On a personal note, I must state, vis-a-vis your service, that I was particularly impressed by the way X-Claims handled my case. I found you to be extremely professional, inordinately supportive and exceedingly efficient throughout this process. The staff have excellent interpersonal and communication skills. I believe that these qualities are critical to their success here given that they are advising and securing fiscal justice for us members of the public with little or no experience in this field. It was a pleasure to work with this company.” – Dr P – August 2017