What Our Clients Say

“X-Claims were efficient at handling our claim and made the paperwork straightforward. We knew that we didn’t have the time or expertise to claim on our own and they took all the uncertainty out of the process and kept us updated throughout.”

“When I made the decision to save additional money into a pension I did so through my professional union. At the time the advice was presented as independent. By the time I found out that an AVC pension is very different to an added years pension it was too late to take advantage of my employer’s scheme. In retrospect it is clear that the advice was anything but independent.
I was aware that compensation might be available but had little idea of the best route to follow. My claim dated back over 20 years, and I’d had a number of interactions with the same financial advisor.
X-Claims provided a clear path to follow. The pension provider took every opportunity to rebuff my claim, including making factually incorrect statements about my pension eligibility and attempts to make me accept modest compensation rather than take the risk of seeking independent arbitration. X-Claims helped me gather the necessary supporting information and take my claim through he Financial Ombudsman. The latter found in my favour and the final compensation was approximately x20 greater than the initial offer.
The process took over 2 years, but Lorraine’s team at X-Claims kept me up to date with progress throughout. Full marks for their services.”

“Lorraine made it very easy to explore my FSAVC claim after a recommendation from a colleague. My initial enquiry was tentative and it wouldn’t have taken much to put me off. However she was friendly and explained the very simple process. It took about 4 months to win my claim and another two to get an offer which was far in excess of what I had anticipated. Thank you so much. I would thoroughly recommend other colleagues to do the same.”

“Efficient, friendly and professional service.”

“From the very first conversation with the X-Claims, I knew I was in safe and attentive hands. The whole process was incredibly efficient, and really minimal work on my part. Although my claim was not successful, if feels good to know that I have had it properly investigated, and that I wasn’t mis-sold after all.”

“The service form X-Claims was excellent from the word go. Very friendly and helpful with explanations and advice at all times – an efficient service throughout. Thank you!”

“Taken through the process very simply – all information was clear and easy to understand and Lorraine successfully secured me a significant payout that is paying for my new kitchen. I can recommend their services -supportive without pushy.”

“I cannot thank X claims enough for securing a very substantial compensation for me for mis-sold FAVC. I would never have been able to complete the paperwork to have achieved this claim. Furthermore, around 6 weeks prior to a letter informing me of my successful claim, the FSCS wrote to me stating they were dropping the claim as the NHS hadn’t responded! At this point I would have given up but X claims ignored this and pressed on. I have ended up with a very substantial amount of compensation. There is absolutely no doubt that X-Claims did far more than I could have done alone- thank you!”

“I was delighted to receive compensation from an FSAVC, I set up many years ago. This took almost 3 years to complete and I am sure were it up to me, I would have given up! X-Claims pursued the claim with great tenacity and were good at keeping me informed on progress. The amount I ended up paying for the service, was not unreasonable based on the time and effort that went in to this claim. Thank you!”