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Mis-Sold Pensions
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Pension Claims – Pension Mis-Selling & Complaint Experts

At X-Claims, we specialise in handling mis-sold SIPPs, pension transfers, and FSAVC pension mis-selling cases. Many of our clients were advised to transfer out of their secure occupational pension schemes into Self-Invested Personal Pensions (SIPPs) or personal pensions, without being fully informed of the risks. In cases of FSAVC mis-selling, individuals were often not told about safer options, such as purchasing added years in their occupational scheme. These unsuitable transfers frequently led to financial losses, which we seek to claim back on their behalf.

How Do I Know If I Have Been Mis-Sold a Pension?

A pension may have been mis-sold to you if any of the following statements are true: 

  • The risks involved were not properly explained to you.
  • Your personal circumstances were not adequately considered by your financial adviser.
  • You were of an age where the transfer and investment were deemed unsuitable for you.
  • You were not properly informed about how your money would be invested or how options available compared.
  • Your financial adviser did not conduct a thorough ‘fact-find’ exercise to understand your financial circumstances and objectives.
  • Your attitude towards risk or your capacity for risk was not properly assessed.
  • You were not given specific advice regarding the underlying investment.

If you suspect you have been mis-sold a pension, contact our expert mis-sold pension experts today. We can help you understand your rights and options to potentially recover your money.

Why Use Us?

Specialised Knowledge Our team has extensive experience in handling financial mis-selling cases, providing informed guidance tailored to your situation.

Fair Fees: Our fees are fair and in line with FCA rules. There is nothing to pay unless your claim is successful. View our fees here >

Comprehensive Representation: We offer full representation throughout your claim process, from initial consultation to resolution, providing peace of mind and clarity every step of the way.

Transparent and Supportive: We believe in transparency and provide personalised support, ensuring you understand your options and feel supported throughout your claim.

Expert Service: We’re proud to have recovered millions for pension mis-selling clients. Let us help you with your claim. Read our testimonials >

You do not need to use a claims management company to make a claim. You can do this yourself for free, and if your claim is unsuccessful you can pursue it yourself with the Financial Ombudsman Service. If your product provider or your financial advisor is no longer in business, you may be able to use the Financial Services Compensation Scheme (subject to their Rules).
X-Claims Limited is authorised and regulated by the Financial Conduct Authority – FRN: 829746

What Our Clients Say

We have hundreds of happy clients, read their reviews of our service

Successful Claim – Dr K – Apr 23

“Lorraine and the team at X-Claims are highly professional and communication was excellent at all stages. They are highly experienced experts in their field and give sensible and honest advice regarding the prospects of a claim. I would recommend them to anyone concerned about historical pension mis-selling (in my case of FSAVCs).”

Successful Claim – Mr M – Teacher – Apr 22

“I cannot speak highly enough regarding the friendly and professional way in which my FSAVC claim was handled by Lorraine and her team. They handled everything for me and my substantial compensation was a delightful surprise. I will be strongly recommending X-Claims to my colleagues and friends.”

Successful Claim – Dr R – Jan 23

“Lorraine Williams and her team have proven to be tenacious and patient in making representations to Sanlam and Sun Life Financial of Canada, which has resulted in over £60K in compensation being recovered.

I have recommended X-Claims to a number of colleagues, who are of a similar generation to me, in the 1980s – 1990’s who were heavily pressured and oversold into purchasing Free Standing Additional Voluntary Contributions (FSAVCs) as a way of maximising our pension pot at the start of our NHS Careers.

I thoroughly recommend X-Claims as a relatively stress free way to recoup money that was paid as commission to ‘Financial Advisors’ pedalling their financial products inappropriately to Junior Doctors on NHS Final Salary Pension Schemes.”

Successful Claim – Dr D – Dec 21

“Since being introduced to X-Claims, I have found their service to be nothing short of fantastic ! They have been extremely clear in what is needed, and extremely patient also. My thanks to Sophie and Lorraine for their incredibly hard work in achieving a very positive result for me, and for keeping me updated throughout the whole process. I would wholeheartedly recommend them to colleagues in a similar position, as their persistence in pursuing my case reflects their commitment to their clients.”

Other Types Of Claim

FSAVC Compensation

FSAVC(s) pensions have been mis-sold to thousands of people. If you have an FSAVC it is worth checking to see if you have been mis-sold.

SIPP Pension Compensation

SIPP mis-selling occurs when financial advisers convince pension holders to invest their money into a SIPP scheme that promises higher returns on very risky, (and often unregulated) investments.

Pension Opt Out

An opt-out is where you could have been a member of an occupational pension, particularly a “defined benefit” or “final salary” scheme and you were told to ‘Opt Out’ and purchase a personal pension instead.

Investments & Bonds

Investment misselling occurs when you have received deliberate or misleading advice, where the investment was misrepresented or unsuitable.

Mortgages

Mortgage mis-selling occurs when it is improperly sold to a borrower. Mortgages were only regulated from contracts which were entered into on or after 31st October 2004.  

Pension Transfers

You may have been persuaded to transfer out of your original occupational pension scheme into a personal one. Any transfer out of an occupational scheme could be a mis-sale.

Personal / Stakeholder Pension

These types of pensions may have been unsuitable for you if you had the option to purchase added years or contribute to your In-House AVC, and especially if you had no private earnings.

Get In Touch

Have a question or just want to get in touch? Give us a call or fill in our contact form. Would you like to speak to one of our specialists over the phone? Just submit your details and we’ll be in touch shortly. You can also email us if you would prefer.

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Opening Times
Monday – Friday: 8am – 8pm
Saturday – Sunday: Closed

Phone
0800 1303663

Email
[email protected]

Postal Address
PO Box 470, Tonbridge, Kent, TN9 9FG

Administration Address
Oakley House, Fordcombe Road, Penshurst, Kent, TN11 8DP

Contact Us

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