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Car Finance Terms of Business

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Car Finance: Fees & Terms of Business

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This document, referred to as our ‘Terms of Business,’ outlines the terms under which X-Claims Ltd is appointed to act on your behalf to make a claim regarding mis-sold car finance.


ABOUT US:

X-Claims Ltd offers a claims management service specialising in fraud, scams, and many other financial services products. We examine the advice and service provided to you, assess if you were incorrectly advised, and pursue the claim on your behalf.

  • Address: X-Claims Ltd P.O. Box 470, Tonbridge, TN9 9FG
  • Admin Address: Oakley House, Fordcombe Road, Penshurst, Kent, TN11 8DP
  • Phone: 0800-130-3663
  • Company Registration No: 05804245
  • Registered in England at the following address: Suite 3, 157 Station Road East, Oxted, RH8 0QE
  • X-Claims Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities under authorisation number FRN 829746
  • Registered with the Information Commissioner’s Office under Registration Number: Z9555701

CLIENT’S RIGHTS:

  1. Right to Act Independently: Clients are free to pursue car finance claims without our assistance. You can approach the financial provider or relevant authorities, such as the Financial Ombudsman Service (FOS), without incurring our fees.
  2. Informed Decision: By choosing X-Claims Ltd, clients confirm they understand their options and have decided not to pursue the claim independently. This decision is formalised in the signed Fee Agreement.
  3. Seeking Alternative Advice: Clients are encouraged to consider other service providers and assess the most appropriate option for their circumstances. Note that time limits may apply for submitting claims.
  4. Fees for Successful Claims: Clients agree to pay the success fee outlined in their Fee Agreement if compensation is awarded.

 

OUR SERVICE:

  1. We rely on the information and documents provided by you being accurate, complete, and truthful.
  2. We reserve the right to decide whether to proceed with a claim and will notify you if we choose not to pursue it.
  3. Client information is treated as confidential, except where disclosure is required in connection with the claim.
  4. Intellectual property, including claims expertise and methodologies, remains the property of X-Claims Ltd.
  5. Before you sign any agreement, we will assess the viability of your claim. However, this does not constitute a guarantee of success.

 

Car Finance Claims Process:

  1. Initial Assessment: We will assess the information you provide to determine whether the claim has merit.
  2. Investigation: We will contact the car finance provider to obtain all relevant documentation and investigate your case.
  3. Claim Submission: After gathering evidence, we will submit a letter of complaint to the finance provider, detailing why we believe you are entitled to compensation.
  4. Communication: We will keep you informed of all significant developments throughout the process via your preferred method of communication.
  5. Resolution: If compensation is offered, we will assess it against industry guidelines and advise you on whether it is fair.
  6. Rejections: If your claim is rejected, we will assess the reasons and may recommend escalating the matter to the Financial Ombudsman Service.

 

YOUR OBLIGATIONS:

To enable us to manage your claim effectively:

  • Provide truthful, accurate, and complete information.
  • Sign and return relevant forms, including the Fee Agreement and Letter of Authority.
  • Forward any correspondence received from the finance provider to us.
  • Notify us immediately if your circumstances change, particularly if you consider yourself vulnerable.


OUR FEES:

Our success fee applies if you are awarded compensation. This fee is capped according to FCA regulations. Below is a summary of our fee structure:

Band: Compensation Band (£:) Maximum percentage rate of charge: Maximum total charge (£): Current VAT at 20% applicable (£): Total max fee for this example for each band:
1 1-1,499 30% 420 84 504
2 1,500-9,999 28% 2,500 500 3,000
3 10,000-24,999 25% 5,000 1,000 6,000
4 25,000-49,999 20% 7,500 1,500 9,000
5 50,000 or above 15% 10,000 2,000 12,000

You will be invoiced once compensation is received. Payment is due within seven days.


CANCELLATION: 

You may cancel within 14 days of signing the Fee Agreement without penalty. After 14 days, if we have submitted your claim, fees may apply if compensation is awarded.


CLIENT VULNERABILITY:

We aim to accommodate vulnerable clients with fairness and care. Characteristics of vulnerability may include:

  • Poor physical or mental health.
  • Recent significant life changes (e.g., bereavement).
  • Financial instability.
  • Limited knowledge or confidence in financial matters.

Please inform us if you consider yourself a vulnerable client.

 

COMPLAINTS:

If you are dissatisfied with our service, please contact us using the details below:

  • Address: Complaints Department, X-Claims Ltd, P.O. Box 470, Tonbridge, Kent, TN9 9FG
  • Phone: 0800-130-3663
  • Email: [email protected]

We will aim to resolve your complaint within eight weeks. If unsatisfied, you can escalate your complaint to the Financial Ombudsman Service.

 

CLIENT CONFIDENTIALITY:

We adhere to the Data Protection Act 2018 to protect your personal information. Details of our privacy policy are available on request or on our website.

 

Get In Touch

Have a question or just want to get in touch? Give us a call or fill in our contact form. Would you like to speak to one of our specialists over the phone? Just submit your details and we’ll be in touch shortly. You can also email us if you would prefer.

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Opening Times
Monday – Friday: 8am – 8pm
Saturday – Sunday: Closed

Phone
0800 1303663

Email
[email protected]

Postal Address
PO Box 470, Tonbridge, Kent, TN9 9FG

Administration Address
Oakley House, Fordcombe Road, Penshurst, Kent, TN11 8DP

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